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Techshield

TechShield upholds the industry’s highest standards for response time, problem resolution and customer satisfaction. We believe every service call needs to be handled with the utmost professionalism, courtesy, and promptness. This enables us to service our customers at the highest quality level and ensures your experience is pleasant and pain free. With these stringent standards we have been able to maintain 95% customer satisfaction while maintaining well above average speed of answer times for our customers.

Warranty Services

TechShield Services, a division of Direct Access Systems, was created to ensure that companies of all sizes are able to maintain and utilize audio, video and web conferencing hardware and managed services with confidence and ease-of-use.

Managed Services

With our one-stop shop for all your video, audio and web conferencing needs, you can conduct meetings, collaborate, and communicate with your employees anytime, anyplace.

Training Services

TechShield Training Services helps you yet the most out of your conferencing investment.

Interested in learning more about TechShield, please contact your DAS representative at 1 (877) 526-2125.

Warranty Services

TechShield Services was created to ensure that companies of all sizes are able to maintain and utilize audio, video and web conferencing hardware and managed services with confidence and ease-of-use. We provide a multitude of services for conferencing endpoints including audio and video conference systems, bridges, MCUs, gateways and desktop conferencing applications. We have partnered with manufacturers including Polycom, LifeSize, Vidyo and Radvision to guarantee that our services are designed around their hardware and application specifications.

Techshield Delivers

When we ask our customers their expectation for turnaround of a mission-critical component of their video or audio communications network, their response is nearly always, “Yesterday, but we’ll settle for tomorrow.” But with most service providers and warranties they end up waiting up to 30 days.

TechShield Warranties offer next day repair or replacement.

TechShield Offers the most knowledgeable technical support personnel anywhere, free connection status testing and monitoring, no-cost upgrades and product enhancements, and beyond. How do we do it? By partnering with the best-of-breed infrastructure and service providers in the industry–companies that pride themselves on delivering innovative, quality products with generous warranties for quality and reliability.

Managed Services

With our one-stop shop for all your video, audio and web conferencing needs, you can conduct meetings, collaborate, and communicate with your employees anytime, anyplace.

Our Conference OnDemand solutions fall under three main categories: Audio, Video, and Web Conferencing. OnDemand combines with all of our managed services to give you the industry standard for conferencing systems. Your DAS Channel Manager can work with you to determine which solutions best fit your needs.

All of our managed services offer:

  • Highly trained operations account management available 24/7
  • Easy-to-manage configurations
  • Easy web-based scheduling tool for meetings and management
  • Recording and archiving
  • Simplified billing
  • Instant access: no reservations required
  • Multi-level pass codes for organizers and participant
  • Three different levels of service (Automated Event, Event Express and Event Calls) to fit your specific needs
  • Bridging services that connect multiple locations for calls
  • Online reporting: easy access to onsite reports, meetings and summary performances
  • Email confirmation of meeting activity after every completed call
  • Logical migration path to all IP
  • Consistent performance on all calls
  • Multiple Hosting Zones
  • Desktop application sharing allows group collaboration on a single document
  • Presentation sharing
  • Interactive chat tool allows for communication during a presentation
  • Easy Q&A functionality for interactive communication after a presentation

Training Services

TechShield Training Services helps you yet the most out of your conferencing investment. Your organization has made an investment by purchasing a video conferencing solution to help increase productivity, improve communications and lower the costs of business travel. The equipment has been installed. Now it’s time to ensure you get the most out of your purchase.

TechShield Services training offers a wide range of training options for end users, IT support and Video Super Users. Each class is designed around the system your organization has deployed. With proper training and the confidence that comes with practice, your users will become comfortable using your new system and integrating it into their daily business lives.

Our training covers three different types of users:

End User Remote Training

  • Overview of video conferencing
  • The menu, explained
  • How to make a call and/or answer a call
  • The room is part of the equipment: understanding placement and lighting
  • Tips and best practices (How even what you wear can affect the call)
  • Supervised practice with live calls

Super User Remote Training

  • Video conferencing applications
  • Setting up calls
  • Basic trouble shooting
  • Tips and best practices
  • Pointers on training others
  • Supervised practice with live calls

Technical User Training
Specifically for the IT staff: Everything you need to know to keep your system working smoothly and the end user happy.

  • Technical Maintenance
  • Upgrading Software
  • Reviewing Call Detail Records
  • Remote Management and Functions
  • Troubleshooting Network Issues

Contact Sales Rep

Phone: 1 (877) 526-2125
Email: sales@directaccessinc.com

Direct Access Systems, Inc.
1309 S Myrtle Ave.
Monrovia, CA 91016-4150

DAS Support Services uphold the industry's highest standards for response time, problem resolution and customer satisfaction. Learn More

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